Your personal data security is of utmost importance to us. We collect and process data in compliance with the law.
Below, we outline our privacy policy and how we protect your personal data.
How Do We Process Your Personal Data?
Who Is the Data Controller?
The data controller is FLUFFY FRIENDS LAB SPÓŁKA AKCYJNA, NIP: 9571165526, REGON: 526859442, located at Jaśkowa Dolina 132/20, 80-286 Gdańsk, Poland, operating the website fluffyfriendslab.com.
How to Get More Information?
Contact our Data Protection Officer:
Email: kontakt@fluffyfriendslab.com
Address: FLUFFY FRIENDS LAB SPÓŁKA AKCYJNA, Jaśkowa Dolina 132/20, 80-286 Gdańsk, Poland
Purpose and Legal Basis for Data Processing
Your data is processed to fulfill our agreement with you, including:
- Managing your account and resolving technical issues
- Processing orders, returns, complaints, and changes
- Handling inquiries (e.g., via chat)
- Contacting you regarding services
- Providing payment services
- Monitoring user activity, such as search terms and offers
If you consent to marketing, we may:
- Send newsletters, promotions, and offers
- Contact you via email or phone for marketing purposes
Processing is based on Article 6 of the GDPR and other relevant provisions.
What Data Do We Process?
- Name and surname
- Email address
- Phone number
- Mailing address
- Billing address
Do You Need to Provide Data?
Providing data is voluntary, but refusal may prevent us from providing services.
Your Rights
You can:
- Access and correct your data
- Request data deletion
- Object to data processing
- Receive a copy of your data
Contact us at info@furfable.com to exercise these rights.
Data Recipients
Your data may be shared with:
- Our employees and contractors
- Accounting and legal firms
- IT and marketing service providers
- Payment systems and courier services
We do not transfer data outside the EU.
Data Retention Period
We retain data for the duration necessary to fulfill the purposes outlined, including:
- Account management
- Marketing and communication
- Legal and tax compliance
Data Security
We implement technical and organizational measures to protect your data, including:
- SSL certification
- Restricted account access via login and password
- Data encryption
Cookies
Cookies are small text files stored on your device. They help us:
- Identify logged-in users
- Remember cart items
- Customize website content
- Generate usage statistics
You can manage cookies through browser settings.
Complaints
You have the right to file a complaint with the supervisory authority if you believe your rights are violated under GDPR.